Rant warning!....
I posted last year about my new rooftop heat-pump. It works well and is quiet!
But...
I purchased it on Amazon (best pricing). It is supplied to Amazon by the manufacturer in two separate boxes; one labeled "Inside Unit", the other labeled "Outside Unit". Amazon only has one SKU for the entire system, and that SKU indicates only one box for the heat-pump in their inventory system. I received the outside (compressor) unit, but not the inside (air handler) unit. When I called about this error, I was told there was no error and that I had the entire system.... As no other solution was forthcoming, I accepted the option of re-shipping the order to see what I would get (perhaps a full system this time?).
Upon receiving the second "system", I saw I had received only the Inside unit (air handler) this time. Good enough; I had a complete system
. Except, Amazon was under the impression they had now shipped two systems and wanted one of them back. Many phone calls later (starting late November and going through mid-January), after submitting multiple photos of the boxes and shipping labels, plus a letter from the manufacturer indicating there are two boxes per system, I was told there was nothing Amazon could do for me; I had to send something back or pay for a second heat-pump. By that point the system was installed on the coach and working great.
I finally had to contact my bank to dispute the charges when they appeared on my card New Years Day. Fast forward to yesterday, I received notification from my bank that my "temporary" credit for the second unit was now permanent and that I had won my dispute with Amazon. Still, Amazon keeps emailing me for a card number so they can charge me for that second unit (I cancelled Prime and removed all forms of payment from my account).
So, I have the new heat-pump functioning, and I paid what it cost (only once). But, I may never be able to purchase on Amazon again unless I use someone else's account/Prime and provide my CC info for that transaction.
Looking at reviews for this system on Amazon, I'm not the only person who didn't receive a complete system. I don't know how others handled it (probably sent it back and moved on), but I don't recommend purchasing this system on Amazon. If you are fortunate, you may be able to convince another vendor to price-match.
End rant....
I posted last year about my new rooftop heat-pump. It works well and is quiet!
But...
I purchased it on Amazon (best pricing). It is supplied to Amazon by the manufacturer in two separate boxes; one labeled "Inside Unit", the other labeled "Outside Unit". Amazon only has one SKU for the entire system, and that SKU indicates only one box for the heat-pump in their inventory system. I received the outside (compressor) unit, but not the inside (air handler) unit. When I called about this error, I was told there was no error and that I had the entire system.... As no other solution was forthcoming, I accepted the option of re-shipping the order to see what I would get (perhaps a full system this time?).
Upon receiving the second "system", I saw I had received only the Inside unit (air handler) this time. Good enough; I had a complete system
I finally had to contact my bank to dispute the charges when they appeared on my card New Years Day. Fast forward to yesterday, I received notification from my bank that my "temporary" credit for the second unit was now permanent and that I had won my dispute with Amazon. Still, Amazon keeps emailing me for a card number so they can charge me for that second unit (I cancelled Prime and removed all forms of payment from my account).
So, I have the new heat-pump functioning, and I paid what it cost (only once). But, I may never be able to purchase on Amazon again unless I use someone else's account/Prime and provide my CC info for that transaction.
Looking at reviews for this system on Amazon, I'm not the only person who didn't receive a complete system. I don't know how others handled it (probably sent it back and moved on), but I don't recommend purchasing this system on Amazon. If you are fortunate, you may be able to convince another vendor to price-match.
End rant....
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