Viair 480C

I think you are correct...I had a long past, bad experience with this seller..Brian 77 ele 455

________________________________
From: Gmclist on behalf of Ken Burton
Sent: October 25, 2016 10:57 PM
To: gmclist
Subject: Re: [GMCnet] Viair 480C

I think at this point the question is: Has anyone one who had their order cancelled charged for the product. Have you checked your Paypal account or
credit card account for charges? Also, what is to stop this questionable retailer from charging you in a week or two when you are not watching
closely?

A couple of things that bother me at this point are:

1. The several different excuses given at the time of cancellation.
1a. Bad address
1b. Wrong item advertised
1c. We do not even sell that item
1d. Pricing error

2. Some people that have received shipments, but did not receive the item that was advertised, while the seller is still advertising / selling the
same item online at a 300+ % price increase.

This stinks of a bait and switch scenario or fraudulent sales program that may still be going on.
--
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana

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You're dealing with them through Amazon, so you've got nothing to worried about. They have to give you a refund in order to cancel the order on their
end, that's how it works (I sell a lot on Amazon)

Also just as an aside, I think it's pretty crappy to jump on a deal that you know is too good to be true, and then try to screw the seller over and
force them into sending you something. They will lose well over $100 per transaction if they honor the price. I have fantastic pricing with viair (the
best they offer) and once the seller covers shipping on those they will be at over 100 lost per order. Judging by how many people just on this tiny
forum jumped on the deal I don't care to imagine the $hitstorm they are facing right now. Sure they accidentally listed it with the wrong item number,
that sucks (and someone likely lost their job) but you knew that when you ordered it didn't you?

Not directed at anyone in particular, just something to consider from the other side of the fence.
--
Justin Brady
http://www.thegmcrv.com/
1976 Palm Beach 455
 
Thing about this item that really bugs me and is why I pushed as far as I felt. For one, there are deals out on amazon, and other venders selling
products at huge discounts that are deals too good to be true. I have bought many things off amazon for pennies on the dollar.

I searched up and down that listing, and the deal seemed legit. the % discount showed off of an original $249 price, Part numbers matched, they
had multiple Q/A that matched the item, and after purchase reviews. My invoice from amazon, still has the correct Viair part numbers, description,
ect... showing the $249 compressor priced at $87. listing said 3 in stock, maybe the needed to clear them out? I don't know.

There system should of caught it, and corrected it before any wrong part was shipped. Something should of flagged and seen that the part number on
the order/invoice/amazon listing, did not match the part number on the box. I do not feel sorry for that vender. they had 2 business days, and
weekend to fix it. I figured they would catch it before shipping the wrong item.

anyway, ups will be picking up there package today on the return. no worried about myself loosing money, but i am guessing that company did have
to pay some shipping cost for the wrong items they sent out. from what I see here, probably only the 3-4 that they actually had in stock of the
item that somehow(still do not see how it got to be wrong).

--
Jon Roche
75 palm beach
St. Cloud, MN
http://lqqkatjon.blogspot.com/
 
If applied made this mistake one of us would have called to make sure it was the right price ,4wheel whatever is really not a Gmc vendor , you can tell by their actions

Sent from my iPad

>
> Thing about this item that really bugs me and is why I pushed as far as I felt. For one, there are deals out on amazon, and other venders selling
> products at huge discounts that are deals too good to be true. I have bought many things off amazon for pennies on the dollar.
>
> I searched up and down that listing, and the deal seemed legit. the % discount showed off of an original $249 price, Part numbers matched, they
> had multiple Q/A that matched the item, and after purchase reviews. My invoice from amazon, still has the correct Viair part numbers, description,
> ect... showing the $249 compressor priced at $87. listing said 3 in stock, maybe the needed to clear them out? I don't know.
>
> There system should of caught it, and corrected it before any wrong part was shipped. Something should of flagged and seen that the part number on
> the order/invoice/amazon listing, did not match the part number on the box. I do not feel sorry for that vender. they had 2 business days, and
> weekend to fix it. I figured they would catch it before shipping the wrong item.
>
> anyway, ups will be picking up there package today on the return. no worried about myself loosing money, but i am guessing that company did have
> to pay some shipping cost for the wrong items they sent out. from what I see here, probably only the 3-4 that they actually had in stock of the
> item that somehow(still do not see how it got to be wrong).
>
>
>
>
>
>
>
>
> --
> Jon Roche
> 75 palm beach
> St. Cloud, MN
> http://lqqkatjon.blogspot.com/
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
 
I agree 100%.

The buyer(s) in this situation did nothing wrong - other than to order what appeared to be an incredible deal! The seller made all the mistakes and should bite the bullet and make it right…

Over the last 20+ years, I've bought *many* things way below cost, that were heavily discounted for one reason or another. If the offer to sell was made in error - good sellers will honour the deal for any buyers that had payment accepted. It's one of the costs of doing business.

Rob
Victoria, BC
76 Royale - Rear Twins/Dry Bath

> Thing about this item that really bugs me and is why I pushed as far as I felt. For one, there are deals out on amazon, and other venders selling
> products at huge discounts that are deals too good to be true. I have bought many things off amazon for pennies on the dollar.
>
> I searched up and down that listing, and the deal seemed legit. the % discount showed off of an original $249 price, Part numbers matched, they
> had multiple Q/A that matched the item, and after purchase reviews. My invoice from amazon, still has the correct Viair part numbers, description,
> ect... showing the $249 compressor priced at $87. listing said 3 in stock, maybe the needed to clear them out? I don't know.
>
> There system should of caught it, and corrected it before any wrong part was shipped. Something should of flagged and seen that the part number on
> the order/invoice/amazon listing, did not match the part number on the box. I do not feel sorry for that vender. they had 2 business days, and
> weekend to fix it. I figured they would catch it before shipping the wrong item.
>
> anyway, ups will be picking up there package today on the return. no worried about myself loosing money, but i am guessing that company did have
> to pay some shipping cost for the wrong items they sent out. from what I see here, probably only the 3-4 that they actually had in stock of the
> item that somehow(still do not see how it got to be wrong).
>
>
>
>
>
>
>
>
> --
> Jon Roche
> 75 palm beach
> St. Cloud, MN
> http://lqqkatjon.blogspot.com/gmcnet.org
 
I agree exactly what Jon said. Sure it seemed too good to be true but I looked at the listing very carefully as well and couldn't find anything
suspicious with the listing. It seemed to be legitimate and a great deal that sometimes you do find I Amazon. So I took the chance knowing I had
nothing to lose becauses I know Amazon will provide me a refund if requested. Regarding the vendor, they should have canceled my order but instead
they continued with making mistakes and sent me something I didn't order. Not sure what they were thinking there, now they have to deal with the
return costing them even more.

Jon
--
Jon Payne
76 Palm Beach
Westfield,IN
 
If that is how you think.,...wow...good luck doing business. What ever happened to "the customer is always right". In this instance the provider of the product is trying to screw the customer around. All the provider had to do was apologize and offer a future discount or a small token of SORRY.....

________________________________
From: Gmclist on behalf of Justin Brady
Sent: October 28, 2016 6:59 AM
To: gmclist
Subject: Re: [GMCnet] Viair 480C

You're dealing with them through Amazon, so you've got nothing to worried about. They have to give you a refund in order to cancel the order on their
end, that's how it works (I sell a lot on Amazon)

Also just as an aside, I think it's pretty crappy to jump on a deal that you know is too good to be true, and then try to screw the seller over and
force them into sending you something. They will lose well over $100 per transaction if they honor the price. I have fantastic pricing with viair (the
best they offer) and once the seller covers shipping on those they will be at over 100 lost per order. Judging by how many people just on this tiny
forum jumped on the deal I don't care to imagine the $hitstorm they are facing right now. Sure they accidentally listed it with the wrong item number,
that sucks (and someone likely lost their job) but you knew that when you ordered it didn't you?

Not directed at anyone in particular, just something to consider from the other side of the fence.
--
Justin Brady
http://www.thegmcrv.com/
The GMC RV | GMC RV Parts, accessories, blogs and morehttp://www.thegmcrv.com/
www.thegmcrv.com
Have a look around, be sure to check out our blog posts below and take a peek in the store! New products being added regularly; Always Free Shipping

1976 Palm Beach 455

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Have found many super deals on Amazon...had no problems even when the price seemed too good to be true. So this deal also seemed to good to be true,
but quickly after it was reported on the GMCnet, the price went back to a more normal value for the product and I said to myself "they found their
mistake and corrected it so never mind that 'super deal'". About an hour later I was checking the forum and went to the same link again at suggestion
from wife. Lo and behold the price was back to $87...so I figured that since they changed the price back it must really be a super deal on a close out
or refurb or last year's model or whatever, so I quickly ordered it since there were only "4 left in stock". Immediately after ordering it, a fresh
visit to the item indicated "only 3 left in stock" and got the purchase confirmation in email from Amazon. Sure seemed like a legit deal, and the
price remained at that level for the next day or so, but the bruhaha had started on the forum by then so doubts were growing. It was still several
days before an email from the vendor requested I cancel the order. I didn't cancel it, calling their bluff. Still 2-3 more days until Amazon cancelled
the order and refunded the credit card charge. Amazon credit card, not a big deal, and in fact $85 of the price was a gift card balance that was
credited back to my account.

So the downside of the whole experience for me is that I no longer have faith in any of the "super deals" that I or others find on Amazon, and
probably won't trust any prices or delivery dates when looking for items for my customers. I can't have any clients waiting for parts that don't show
or are suddenly 3 times the price I quoted them. Fool me once... :?
--
Terry Kelpien

ASE Master Technician

73 Glacier 260

Smithfield, Va.
 
Fair enough. But they pressed on with an incorrect price after they must
have known it was an issue. I came to this thread days after it started,
and availability had already dried up and then been replenished a couple of
times.

Those who were sent the wrong items, and those who were canceled because of
"address problems", represent less-than-honest attempts to resolve the
problem. An apology and some compensation would be a more appropriate way
to re-establish good faith, along with due diligence in taking down the
listing as soon as they knew (or should have known) of the problem. If they
put up listings and then bolt for the weekend, they don't give themselves
an opportunity to correct errors for several days, and this is what
happens. It is not the buyer's fault, and there is no obligation (or
mechanism) for a buyer using a system like Amazon to ask if a good price
really is correct.

With me, they asked for a cancellation due to a pricing error, but the
cancellation process was aimed at buyer-initiated cancellations. I didn't
really appreciate the suggestion that it was my fault, to be honest. And I
don't like that my buyer profile shows that I canceled an order.

Rick "owning one's mistakes seems a lost principle" Denney

> You're dealing with them through Amazon, so you've got nothing to worried
> about. They have to give you a refund in order to cancel the order on their
> end, that's how it works (I sell a lot on Amazon)
>
> Also just as an aside, I think it's pretty crappy to jump on a deal that
> you know is too good to be true, and then try to screw the seller over and
> force them into sending you something. They will lose well over $100 per
> transaction if they honor the price. I have fantastic pricing with viair
> (the
> best they offer) and once the seller covers shipping on those they will be
> at over 100 lost per order. Judging by how many people just on this tiny
> forum jumped on the deal I don't care to imagine the $hitstorm they are
> facing right now. Sure they accidentally listed it with the wrong item
> number,
> that sucks (and someone likely lost their job) but you knew that when you
> ordered it didn't you?
>
> Not directed at anyone in particular, just something to consider from the
> other side of the fence.
> --
> Justin Brady
> http://www.thegmcrv.com/
> 1976 Palm Beach 455
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>

--
'73 230 "Jaws"
Northern Virginia
 
I just don't understand why everyone is jumping to the conclusion that the seller is "trying to screw the customer around".
Seems to me like they made a listing mistake, probably some new employee that doesn't quite know how to work amazon yet. (it's easy to do)
They have been on amazon a long time and have good reviews and good stats.

The customer is always right....unless you've got an employee that made a simple mistake and you are now out tens of thousands of dollars. Then you
have to cover your ass, apologize for the mistake and give everyone a refund. No harm no foul.
Seems to me that if you aren't willing to accept that as a mistake and say "well darn, i wish I got the compressor for 87 bucks, but oh well" then
you're the one doing the screwing not the other way around.

There's no such thing as a free lunch. If you're getting if for free that means someone else paid for it.

> If that is how you think.,...wow...good luck doing business. What ever happened to "the customer is always right". In this instance the provider
> of the product is trying to screw the customer around. All the provider had to do was apologize and offer a future discount or a small token of
> SORRY.....
>
>
> ________________________________
> From: Gmclist on behalf of Justin Brady
> Sent: October 28, 2016 6:59 AM
> To: gmclist
> Subject: Re: [GMCnet] Viair 480C
>
> You're dealing with them through Amazon, so you've got nothing to worried about. They have to give you a refund in order to cancel the order on
> their
> end, that's how it works (I sell a lot on Amazon)
>
> Also just as an aside, I think it's pretty crappy to jump on a deal that you know is too good to be true, and then try to screw the seller over
> and
> force them into sending you something. They will lose well over $100 per transaction if they honor the price. I have fantastic pricing with viair
> (the
> best they offer) and once the seller covers shipping on those they will be at over 100 lost per order. Judging by how many people just on this
> tiny
> forum jumped on the deal I don't care to imagine the $hitstorm they are facing right now. Sure they accidentally listed it with the wrong item
> number,
> that sucks (and someone likely lost their job) but you knew that when you ordered it didn't you?
>
> Not directed at anyone in particular, just something to consider from the other side of the fence.
> --
> Justin Brady
> http://www.thegmcrv.com/
> The GMC RV | GMC RV Parts, accessories, blogs and more
> www.thegmcrv.com
> Have a look around, be sure to check out our blog posts below and take a peek in the store! New products being added regularly; Always Free
> Shipping
>
>
> 1976 Palm Beach 455
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
> Gmclist Info Page - list.gmcnet.org
> list.gmcnet.org
> To see the collection of prior postings to the list, visit the Gmclist Archives. Using Gmclist: To post a message to all the list members, send
> email ...
>
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org

--
Justin Brady
http://www.thegmcrv.com/
1976 Palm Beach 455
 
G'day,

HOO BLOODY RAY the voice reason.

I ordered four of the compressors to bring back to Australia and the response I got was straightforward:

QUOTE

Your Orders | Your Account | Amazon.com
Order Cancellation
Order #116-2697274-9913835

Hello Rob Mueller,
We're writing to inform you that your order 116-2697274-9913835 from 4Wheel Online has been canceled because the price for the
item(s) was not set correctly by the seller. In most cases, you pay for items when they are shipped to you, so you won't be charged
for items that are canceled.*

Please place your order again on Amazon at a later date. If you have any questions regarding the cancellation of this order, please
contact the seller.

Sellers on Amazon strive to minimize canceled orders. We're sorry for the inconvenience this has caused. We've included your
canceled order details below for reference.

Order Details
Order #116-2697274-9913835
Placed on Thursday, October 20, 2016
4 x VIAIR 200 PSI High-Flow Air Source Kit
Sold by 4Wheel Online

Cancel Reason: Seller Pricing Error

We hope to see you again soon.
Amazon.com

UNQUOTE

With all due respect to those of you who beat the shit out of 4Wheel Online I ask; "YOU'VE NEVER MADE A MISTAKE?"

I DAMN SURE HAVE - OVER MY 70 YEARS ON THIS MORTAL COIL I MADE LOTS OF THEM!

Regards,
Rob M.
USAussie - Downunder
AUS '75 Avion - The Blue Streak TZE365V100428
USA '75 Avion - Double Trouble TZE365V100426

-----Original Message-----
From: Gmclist [mailto:gmclist-bounces] On Behalf Of Justin Brady
Sent: Sunday, October 30, 2016 4:47 AM
To: gmclist
Subject: Re: [GMCnet] Viair 480C

I just don't understand why everyone is jumping to the conclusion that the seller is "trying to screw the customer around".
Seems to me like they made a listing mistake, probably some new employee that doesn't quite know how to work amazon yet. (it's easy
to do) They have been on amazon a long time and have good reviews and good stats.

The customer is always right....unless you've got an employee that made a simple mistake and you are now out tens of thousands of
dollars. Then you have to cover your ass, apologize for the mistake and give everyone a refund. No harm no foul.
Seems to me that if you aren't willing to accept that as a mistake and say "well darn, i wish I got the compressor for 87 bucks, but
oh well" then you're the one doing the screwing not the other way around.

There's no such thing as a free lunch. If you're getting if for free that means someone else paid for it.

> If that is how you think.,...wow...good luck doing business. What ever happened to "the customer is always right". In this
instance the provider > of the product is trying to screw the customer around. All the provider had to do was apologize and offer a
future discount or a small token of
> SORRY.....
>
>
> ________________________________
> From: Gmclist on behalf of Justin Brady
> Sent: October 28, 2016 6:59 AM
> To: gmclist
> Subject: Re: [GMCnet] Viair 480C
>
> You're dealing with them through Amazon, so you've got nothing to worried about. They have to give you a refund in order to cancel
the order on
> their
> end, that's how it works (I sell a lot on Amazon)
>
> Also just as an aside, I think it's pretty crappy to jump on a deal that you know is too good to be true, and then try to screw
the seller over
> and
> force them into sending you something. They will lose well over $100 per transaction if they honor the price. I have fantastic
pricing with viair
> (the
> best they offer) and once the seller covers shipping on those they will be at over 100 lost per order. Judging by how many people
just on this
> tiny
> forum jumped on the deal I don't care to imagine the $hitstorm they are facing right now. Sure they accidentally listed it with
the wrong item
> number,
> that sucks (and someone likely lost their job) but you knew that when you ordered it didn't you?
>
> Not directed at anyone in particular, just something to consider from the other side of the fence.
> --
> Justin Brady
> http://www.thegmcrv.com/
> The GMC RV | GMC RV Parts, accessories, blogs and more
> www.thegmcrv.com
> Have a look around, be sure to check out our blog posts below and take a peek in the store! New products being added regularly;
Always Free
> Shipping
>
>
> 1976 Palm Beach 455
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
> Gmclist Info Page - list.gmcnet.org
> list.gmcnet.org
> To see the collection of prior postings to the list, visit the Gmclist Archives. Using Gmclist: To post a message to all the list
members, send
> email ...
>
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org

--
Justin Brady
http://www.thegmcrv.com/
1976 Palm Beach 455

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I just checked my Amazon account and didn't see the order. I checked cancelled orders and see that the pump order was cancelled.

I did not get an email from this company about the order, they just cancelled my order. No explanation! It seems that they took their sweet time to
cancel (almost a week) when they knew they had a problem last week.

A reasonable response would have been to send an prompt email and explain why they had to cancel (they screwed up) and offer a gift certificate of say
$20 off a future order to offset my being inconvenienced. That I would understand and appreciate. I would probably still consider them for future
purchases.

But to say nothing in the way of an apology or offer an explanation why they could not fill my order is unacceptable. A sneaky way to do business in
my mind.

Would I order from them again. I don't think so. So they lost me as a potential customer. Do they care? Probably not. They still have a 98% positive
review rate for the last 30 days.
--
Richard
76 Palm Beach
SE Michigan
www.PalmBeachGMC.com


Coop Roller Cam 455, Howell TBI + EBL, 3.42 FD, Quadra Bag, Macerator, Manny Tranny etc.
 
As far as a I can tell there's now way to review or report this seller so it's no surprise that their rating is still 98% despite the shady business practices. I'm with everyone else a prompt "oops" & we're sorry and I would be happy, but I also received no communication what so ever from the company. Actually my Amazon account still shows the compressor being shipped.....

Rick

Rick&Tammy Drummond
Prior Lake MN
'74 (re)Painted Desert

>
> I just checked my Amazon account and didn't see the order. I checked cancelled orders and see that the pump order was cancelled.
>
> I did not get an email from this company about the order, they just cancelled my order. No explanation! It seems that they took their sweet time to
> cancel (almost a week) when they knew they had a problem last week.
>
> A reasonable response would have been to send an prompt email and explain why they had to cancel (they screwed up) and offer a gift certificate of say
> $20 off a future order to offset my being inconvenienced. That I would understand and appreciate. I would probably still consider them for future
> purchases.
>
> But to say nothing in the way of an apology or offer an explanation why they could not fill my order is unacceptable. A sneaky way to do business in
> my mind.
>
> Would I order from them again. I don't think so. So they lost me as a potential customer. Do they care? Probably not. They still have a 98% positive
> review rate for the last 30 days.
> --
> Richard
> 76 Palm Beach
> SE Michigan
> www.PalmBeachGMC.com
>
>
> Coop Roller Cam 455, Howell TBI + EBL, 3.42 FD, Quadra Bag, Macerator, Manny Tranny etc.
>
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
 
That is right on....some on here do not get it....brian 77ele 455

________________________________
From: Gmclist on behalf of RJW
Sent: October 29, 2016 7:29 PM
To: gmclist
Subject: Re: [GMCnet] Viair 480C

I just checked my Amazon account and didn't see the order. I checked cancelled orders and see that the pump order was cancelled.

I did not get an email from this company about the order, they just cancelled my order. No explanation! It seems that they took their sweet time to
cancel (almost a week) when they knew they had a problem last week.

A reasonable response would have been to send an prompt email and explain why they had to cancel (they screwed up) and offer a gift certificate of say
$20 off a future order to offset my being inconvenienced. That I would understand and appreciate. I would probably still consider them for future
purchases.

But to say nothing in the way of an apology or offer an explanation why they could not fill my order is unacceptable. A sneaky way to do business in
my mind.

Would I order from them again. I don't think so. So they lost me as a potential customer. Do they care? Probably not. They still have a 98% positive
review rate for the last 30 days.
--
Richard
76 Palm Beach
SE Michigan
www.PalmBeachGMC.comhttp://www.PalmBeachGMC.com
1976 Palm Beach GMChttp://www.palmbeachgmc.com/
www.palmbeachgmc.com
Learn about GMC Motorhomes, GMC Palm Beach and other classic GMC RVs

Coop Roller Cam 455, Howell TBI + EBL, 3.42 FD, Quadra Bag, Macerator, Manny Tranny etc.

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The issue isn't the mistake, it's the handling. Some people were cancelled
due to an "address error". Others (including me) were instructed to cancel
the order themselves. Still others received something much different than
what was described (which is, in fact, a fraud). The $87 price was
available, then it wasn't, then it was, etc. Once they knew they had
screwed up, they didn't come clean nor did they handle the issue
consistently.

It has been mentioned that the cancellations mean a transaction didn't take
place, and therefore unrequited buyers have no way to even file a
complaint, so their good rating has less meaning. Of course, 98% positive
means that 20 people out of a thousand had a negative enough to experience
to say so.

Rick "distinguishing between mistakes and cover-ups" Denney

> I just don't understand why everyone is jumping to the conclusion that the
> seller is "trying to screw the customer around".
> Seems to me like they made a listing mistake, probably some new employee
> that doesn't quite know how to work amazon yet. (it's easy to do)
> They have been on amazon a long time and have good reviews and good stats.
>
> The customer is always right....unless you've got an employee that made a
> simple mistake and you are now out tens of thousands of dollars. Then you
> have to cover your ass, apologize for the mistake and give everyone a
> refund. No harm no foul.
> Seems to me that if you aren't willing to accept that as a mistake and say
> "well darn, i wish I got the compressor for 87 bucks, but oh well" then
> you're the one doing the screwing not the other way around.
>
> There's no such thing as a free lunch. If you're getting if for free that
> means someone else paid for it.
>

--
'73 230 "Jaws"
Northern Virginia
 
Rick,

You make a good point, however, whose fault is the inconsistency in communication and follow-up actions?

I received my response directly from Amazon not 4Wheels Online. Therefore from where I sit it seems to me for the most part Amazon
is to blame, not 4Wheels Online.

Regards,
Rob "who spent 33 years in Field / Customer Service" M.
USAussie - Downunder
AUS '75 Avion - The Blue Streak TZE365V100428
USA '75 Avion - Double Trouble TZE365V100426

-----Original Message-----
From: Gmclist [mailto:gmclist-bounces] On Behalf Of Richard Denney
Sent: Monday, October 31, 2016 3:54 AM
To: gmclist
Subject: Re: [GMCnet] Viair 480C

The issue isn't the mistake, it's the handling. Some people were cancelled
due to an "address error". Others (including me) were instructed to cancel
the order themselves. Still others received something much different than
what was described (which is, in fact, a fraud). The $87 price was
available, then it wasn't, then it was, etc. Once they knew they had
screwed up, they didn't come clean nor did they handle the issue
consistently.

It has been mentioned that the cancellations mean a transaction didn't take
place, and therefore unrequited buyers have no way to even file a
complaint, so their good rating has less meaning. Of course, 98% positive
means that 20 people out of a thousand had a negative enough to experience
to say so.

Rick "distinguishing between mistakes and cover-ups" Denney

> I just don't understand why everyone is jumping to the conclusion that the
> seller is "trying to screw the customer around".
> Seems to me like they made a listing mistake, probably some new employee
> that doesn't quite know how to work amazon yet. (it's easy to do)
> They have been on amazon a long time and have good reviews and good stats.
>
> The customer is always right....unless you've got an employee that made a
> simple mistake and you are now out tens of thousands of dollars. Then you
> have to cover your ass, apologize for the mistake and give everyone a
> refund. No harm no foul.
> Seems to me that if you aren't willing to accept that as a mistake and say
> "well darn, i wish I got the compressor for 87 bucks, but oh well" then
> you're the one doing the screwing not the other way around.
>
> There's no such thing as a free lunch. If you're getting if for free that
> means someone else paid for it.
>

--
'73 230 "Jaws"
Northern Virginia
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Unsubscribe or Change List Options:
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> You're dealing with them through Amazon, so you've got nothing to be worried about. They have to give you a refund in order to cancel the order on
> their end, that's how it works. They also have no access to your cc info, so they can't just charge your card Willy nilly, amazon keeps all that
> information. Doing a bait and switch is all but Impossible on amazon, they would suspend your account after a few bad transaction and close it after
> a few more.
> (I sell a lot on Amazon)
>
> Also just as an aside, I think it's pretty crappy to jump on a deal that you know is too good to be true, and then try to screw the seller over
> and force them into sending you something. They will lose well over $100 per transaction if they honor the price. I have fantastic pricing with
> viair (the best they offer) and once the seller covers shipping on those they will be at over 100 lost per order. Judging by how many people just on
> this tiny forum jumped on the deal I don't care to imagine the $hitstorm they are facing right now. Sure they accidentally listed it with the wrong
> item number, that sucks (and someone likely lost their job) but you knew that when you ordered it didn't you?
>
> Not directed at anyone in particular, just something to consider from the other side of the fence.

Thought I would post this to show deals similar to this on Amazon are usually legit and is why myself and others did not think the Viair deal was too
good to be true.

Awhile back someone posted that they bought a cot and extended the legs on it so that it fit across the cockpit seats. I need extra sleeping space
and it looked like a good idea. The cot normally costs about $100 even on Amazon. Yesterday, I saw it on Amazon for $35.02. It has been shipped and
should be here tomorrow.

--
Mike K.
'75 PB
Southeast Michigan
 
> ...Awhile back someone posted that they bought a cot and extended the legs on it so that it fit across the cockpit seats. I need extra sleeping
> space and it looked like a good idea. The cot normally costs about $100 even on Amazon. Yesterday, I saw it on Amazon for $35.02. It has been
> shipped and should be here tomorrow.
>
> Edit: Just found cot extended legs over seats photo on photo site:
> http://www.gmcmhphotos.com/photos/interior-aspirations/p46281-batman-27s-front-bedroom.html
In the interest of thread drift, it would be even better to add a removable steering wheel so whoever is sleeping there doesn't keep bumping into it,
or accidentally hit the horn button.
http://www.gmcmhphotos.com/photos/santa-rosa/p24897-removable-steering-wheel.html
--
73 23' Sequoia 4 Sale
73 23' CanyonLands Parts Unit 4 Sale
Upper Alabama
"Highest price does not guarantee highest quality."
 
Last Saturday I bought locally four 30 watt LED work lamps for $30.00 each. I checked ebay, Aliexpress and Banggod ahead of time and could not find
anything close to this price.

After I got them home I was on Amazon for something else and found them from a US seller for $5.10 each without the table base which I do not need. I
have 8 of them coming USPS from the Peoples Republic of California for $40.80. They should be here Saturday. I returned the original 4 and got a
refund of $128.00 (including sales tax).

Amazon occasionally has some very good deals.
--
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
 
My Visa statement arrived today. Mine was one of the earliest orders for
the $87.14 Viair "bargain". It was processed by Amazon to the extent of
billing Visa and notifying me of shipment. Later I got a single notice
that the vendor was unable to fill the order and that my payment would be
refunded. Today's statement reflects both the charge and the refund. I
got no other notice from either Amazon or the vendor. Since both events
occurred during the same billing period, there was no question of interest
charge collection/refund (a moot point, since I would have already paid the
balance due anyway).

So, it all worked out, and I'm not really upset. They made a simple
mistake and probably didn't handle the responses to everyone as
diplomatically as possible, but I think it was all honest.

Ken H.

On Sun, Oct 30, 2016 at 5:35 PM, Rob Mueller
wrote:

> Rick,
>
> You make a good point, however, whose fault is the inconsistency in
> communication and follow-up actions?
>
> I received my response directly from Amazon not 4Wheels Online. Therefore
> from where I sit it seems to me for the most part Amazon
> is to blame, not 4Wheels Online.
>
 
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