JSCORP service And OTC927 puller

[thomas g. warner]

I have never had the kind of service from fred that you are describing and
can not account for your personal experience. He has always given me
efficient, courteous service. I have ordered quite a few OTC927's from him
and as far as I know all of them have been delivered within a short period
of time. Ordered another OTC927 and OTC7453 from him last week and had them
within 3 days.

I am sure that you can get the OTC927 puller from other sources and maybe
you should. But lets talk about the downside. I have set this up with Fred
to supply the OTC 927 puller as part of the front bearing puller that I am
making. I am offering these pullers to anyone that needs them, at a very
low cost plus shipping. I would hate to see this reliable supply dry up
because of other competing sources of supply.

To eliminate this problem of people not being able to obtain the puller when
they need it I will do the following. From today on I will only supply the
bearing puller as a complete set so that these problems will be eliminated.
The complete set will therefore cost $190 for the puller and OTC927.

No one can get them any faster than Fred can since he is At 09:26 PM

>Two weeks ago today I ordered the OTC 7503 ball joint puller tool after
>being assured by Fred Kleppers that it "was in stock" and would be
>"shipped today" (via UPS). A week ago tomorrow I called Fred and told
>him the tool had not arrived which it should have given the relatively
>short distance from northern Ohio to southeast Tennessee. Fred said
>that there had been some problems at OTC but he would call them to check
>on the order. (Wonder why he told me before the tool was "in stock"?)
>I told Fred that if the tool wasn't available that the order should be
>canceled and that I would have to do something else since my plans to
>remove the knuckles and service the bearings were "on hold" while I
>waited for the tool. Fred called back later that day and said that he
>had spoken with the OTC factory in MN and that the tool was to be"
>dropped shipped" to me "today". You guessed it, the tool is still not
>here. I plan to call Fred again in the morning and I'll let the Net
>know what he says, but if any of you guys are ordering from JSCORP, I
>hope your experience has been (or will be) better. Your experience may
>vary. BTW, Scott Nehoda shipped me the OTC 927 puller for this job
>without any delays . It got here in 2 days! Now that's service.
>Phil Stewart
>'76 Transmode, TN
>
>
>

 

[thomas g. warner]

How about finishing your sentence Rick, why are you biting your tongue hard?
I want a RELIABLE supply of OTC927 puller attachments, and only one company
make them, OTC. Previously the JSC Corp sold 2-4 a year and it has taken
them some time to get OTC to increase their supply to the point where they
are starting to supply us. They have a direct supply from OTC. Now
apparently several people are starting to sell the OTC927 to people on the
net. What if these people all of a sudden decide to not sell them anymore?
Than where does it leave us, if JSC drops out because of decreasing sales?
Point two is the fact that I have designed and built these pullers and
offered them to anyone at my cost. Are the people selling the OTC927
attachments selling them under the same guidelines, ie; no profit? Think
about unbiting your tongue.

>
>> I would hate to see this reliable supply dry up
>> because of other competing sources of supply.
>>
>> To eliminate this problem of people not being able to obtain the puller
>when
>> they need it I will do the following. From today on I will only supply the
>> bearing puller as a complete set so that these problems will be eliminated.
>> The complete set will therefore cost $190 for the puller and OTC927.
>
> I am speechless, mainly because I am biting my tongue. Hard.
>
>Rick Staples
>'75 Eleganza
>Louisville, CO
>
>

 

[thomas g. warner]

Scott you probably saw that I have changed the design of the puller and will
no longer need the OTC927 attachments when I start shipping the new design.

When I contacted JSC Corp originally they told me that it was doubtful they
could supply me with the numbers of them that we needed. I was told that
they were a low volume item and that OTC made a bunch of them and than
stockpiled them in the warehouse. There were few left when I first
inquired. JSC Corp had to get OTC to start making more of them for us. They
only did this after I convinced them that we had a market for them and would
sell over 100. Now I understand why Fred Keppers kept telling me that he
did not have the numbers of OTC927 sales that I had told him to expect.
There was another source of supply. It may make it more difficult next time
to do business with him.

>In a message dated 10/11/99 11:54:44 PM Eastern Daylight Time,

>
>> I would hate to see this reliable supply dry up
>> because of other competing sources of supply.
>
>Hi Tom!
>Oh my! I don't think OTC is going to run out of 927s.
>
>>To eliminate this problem of people not being able to obtain the puller when
>>they need it I will do the following. From today on I will only supply the
>>bearing puller as a complete set so that these problems will be eliminated.
>>The complete set will therefore cost $190 for the puller and OTC927.
>
>Oh my, out of business already. Tom, I think that is a great idea, but I
>might get hurt alittle, hopefully I can get rid of the 15 I have left. Those
>who don't have their 927 puller yet please get a hold of me. My price is
>$73.45 plus shipping.
>
>Scott ADOHEN
>SUPPLY CO, OTC-927
>
>
>
>
>
>
>

 

[gene]

sounds to me like a reason to buy from
Cinnabar
Golby
Thoma
GMC
Gateway
Buskirk
some or our original vendors.

There will always be competition, we need the competition and we need all
the suppliers we can get. Lets do the best we can. There is still no
good reason to run down a supplier, however it is ok to state our own
experiences.

gene

>How about finishing your sentence Rick, why are you biting your tongue hard?
>I want a RELIABLE supply of OTC927 puller attachments, and only one company
>make them, OTC. Previously the JSC Corp sold 2-4 a year and it has taken
>them some time to get OTC to increase their supply to the point where they
>are starting to supply us. They have a direct supply from OTC. Now
>apparently several people are starting to sell the OTC927 to people on the
>net. What if these people all of a sudden decide to not sell them anymore?
>Than where does it leave us, if JSC drops out because of decreasing sales?
>Point two is the fact that I have designed and built these pullers and
>offered them to anyone at my cost. Are the people selling the OTC927
>attachments selling them under the same guidelines, ie; no profit? Think
>about unbiting your tongue.
>
>
>
>
>

>>
>>> I would hate to see this reliable supply dry up
>>> because of other competing sources of supply.
>>>
>>> To eliminate this problem of people not being able to obtain the puller
>>when
>>> they need it I will do the following. From today on I will only supply
the
>>> bearing puller as a complete set so that these problems will be
eliminated.
>>> The complete set will therefore cost $190 for the puller and OTC927.
>>
>> I am speechless, mainly because I am biting my tongue. Hard.
>>
>>Rick Staples
>>'75 Eleganza
>>Louisville, CO
>>
>>
>
>
Genef -- 77PB/ore/ca
GMC MOTORHOME INFORMATION
http://www.california.com/~eagle/

 

[hdavis]

>Scott you probably saw that I have changed the design of the puller and will
>no longer need the OTC927 attachments when I start shipping the new design.
>
>When I contacted JSC Corp originally they told me that it was doubtful they
>could supply me with the numbers of them that we needed. I was told that
>they were a low volume item and that OTC made a bunch of them and than
>stockpiled them in the warehouse. There were few left when I first
>inquired. JSC Corp had to get OTC to start making more of them for us. They
>only did this after I convinced them that we had a market for them and would
>sell over 100. Now I understand why Fred Keppers kept telling me that he
>did not have the numbers of OTC927 sales that I had told him to expect.

Since Scott only recently began offering the puller I don't think that this
was the issue at all.

>There was another source of supply. It may make it more difficult next
time to do business with him.

Fred was a nice guy when I talked to him about ordering my OTC for the
first puller. I'll oreder other tools from him in the future.

I ordered the most recent puller from Scott because it took over 5 weeks
for me to get the first one from Fred (not a problem because it fit the
planned delivery of the first puller just fine). I knew that Scott had them
available for real. Conversely, JSC gave me a long seriues of reasons why
my puller hadn't shipped. I don't hold it against them enough to stop doing
business with them.

Fred probably suffered from the same problem that many distributors have -
systems that show availability when the warehouse is really empty. Happens
all the time. In Fred's case the ordering process once they figure out that
they didn't really have the OTCs took time. And then receiving them took
time. And stocking them took time. JSC gets a lot of stuff in their
warehouse, and as important as the OTC is to us it isn't a rush deal for them.

Conversely, Scott is a one man show. Ordered, received, and stocked in no
time. Too bad he doesn't make any money on this (same comment applies to
you too).

If JSC is like most distributors they have very liberal return policies
with companies like OTC.

Lastly, I think that selling the puller complete (your piece plus the OTC)
is a good idea but more work for you.

Henry

Henry Davis Consulting, Inc / new product consulting
PO Box 1270 / product readiness reviews
Soquel, Ca 95073 / IP reviews
ph: (831) 462-5199 / full service marketing
fax: (831) 462-5198
http://www.henry-davis.com/ http://www.henry-davis.com

 

[gene]

Ps

What is your trade-in policy for those of us with the old versions that
want the new versions ??

gene

>>Scott you probably saw that I have changed the design of the puller and will
>>no longer need the OTC927 attachments when I start shipping the new design.
>>
>>When I contacted JSC Corp originally they told me that it was doubtful they
>>could supply me with the numbers of them that we needed. I was told that
>>they were a low volume item and that OTC made a bunch of them and than
>>stockpiled them in the warehouse. There were few left when I first
>>inquired. JSC Corp had to get OTC to start making more of them for us. They
>>only did this after I convinced them that we had a market for them and would
>>sell over 100. Now I understand why Fred Keppers kept telling me that he
>>did not have the numbers of OTC927 sales that I had told him to expect.
>
>Since Scott only recently began offering the puller I don't think that this
>was the issue at all.
>
>>There was another source of supply. It may make it more difficult next
>time to do business with him.
>
>Fred was a nice guy when I talked to him about ordering my OTC for the
>first puller. I'll oreder other tools from him in the future.
>
>I ordered the most recent puller from Scott because it took over 5 weeks
>for me to get the first one from Fred (not a problem because it fit the
>planned delivery of the first puller just fine). I knew that Scott had them
>available for real. Conversely, JSC gave me a long seriues of reasons why
>my puller hadn't shipped. I don't hold it against them enough to stop doing
>business with them.
>
>Fred probably suffered from the same problem that many distributors have -
>systems that show availability when the warehouse is really empty. Happens
>all the time. In Fred's case the ordering process once they figure out that
>they didn't really have the OTCs took time. And then receiving them took
>time. And stocking them took time. JSC gets a lot of stuff in their
>warehouse, and as important as the OTC is to us it isn't a rush deal for
them.
>
>Conversely, Scott is a one man show. Ordered, received, and stocked in no
>time. Too bad he doesn't make any money on this (same comment applies to
>you too).
>
>If JSC is like most distributors they have very liberal return policies
>with companies like OTC.
>
>Lastly, I think that selling the puller complete (your piece plus the OTC)
>is a good idea but more work for you.
>
>Henry
>
>
>Henry Davis Consulting, Inc / new product consulting
>PO Box 1270 / product readiness reviews
>Soquel, Ca 95073 / IP reviews
>ph: (831) 462-5199 / full service marketing
>fax: (831) 462-5198
>http://www.henry-davis.com/ http://www.henry-davis.com
>
>
Genef -- 77PB/ore/ca
GMC MOTORHOME INFORMATION
http://www.california.com/~eagle/