Speaking of Bilstein shocks, I have at least one on my coach that is
leaking.
I'm told that there is a lifetime warranty, but I am not the original
owner.
Can I get a replacement shock under warranty, or am I required to
purchase a new
one?
Any advice would be appreciated.
Richard Waters
Richard,
One of mine blew apart, most likely because I raised the rear without
deflating the air bag. Anyhow, I called Bilstein, asked if I could
exchange it (during my lunch hour) and they said bring it in and if I
didn't get there before the warehouse guys went to lunch, they'd leave
it with the receptionist. I showed up at 12:30 with the oiliest,
dirtiest shock (wrapped in a rag) I've ever seen and the receptionist
took it from me without a moments hesitation, asked me if I was Steve, I
nodded yes and she handed me my new shock. I asked her if she wanted to
see my invoice and she said "nope!" BTW, she grabbed the part that was
not wrapped with the rag, great PR!
Steve
leaking.
I'm told that there is a lifetime warranty, but I am not the original
owner.
Can I get a replacement shock under warranty, or am I required to
purchase a new
one?
Any advice would be appreciated.
Richard Waters
Richard,
One of mine blew apart, most likely because I raised the rear without
deflating the air bag. Anyhow, I called Bilstein, asked if I could
exchange it (during my lunch hour) and they said bring it in and if I
didn't get there before the warehouse guys went to lunch, they'd leave
it with the receptionist. I showed up at 12:30 with the oiliest,
dirtiest shock (wrapped in a rag) I've ever seen and the receptionist
took it from me without a moments hesitation, asked me if I was Steve, I
nodded yes and she handed me my new shock. I asked her if she wanted to
see my invoice and she said "nope!" BTW, she grabbed the part that was
not wrapped with the rag, great PR!
Steve
