Air Bag Purchase

F

frank folkmann

New member
Jun 15, 1999
140
0
0
Craig at Arrow Distributing informed me this morning that the $324.00 price
is for one bag not two. He will issue pick up slips to any one that calls
him. The truck will come to your home or place of business to pick up the
parcel. A credit will be applied to you method of payment. I for one am
very disappointed with Craig and also Firestone as I discussed this
purchase with Janice before going on the NET with it. A lot of people have
been inconvenience. I apologize for inconvenience that has been caused.
Craigs number 1-800-522-7291.
Frank SW Indiana
Home Of
Toyota TUNDRA
 
If anyone is going to send their air bags back, have they been picked up
yet? Craig from Arrow told me last Thursday that he was going to have ups
pick up the bags. No sign of a brown truck in my driveway yet.
I am about to start charge back proceedings on the credit card. Maybe that
will move him off of dead center(that is if he is still working there).

my 2 cents worth on the subject

Louis Diamond
76 PB
 
The method that is probably being used is a service by UPS called a "Call
Tag" This is prepared by the shipper that wants an item returned and is
willing to pay for the returned freight as well as a fee for the call tag.

It goes from the shipper along with his normal packages. It takes the same
amount of time to reach you as a a normal ground shipped package would. The
form has you name and address already filled out plus a description of what
is being picked up. There is also a receipt section which you will be
given. This is the proof that a package was picked up from you for the
shipper. You may be asked to sign a shipping record for the driver, but
probably will not.

All that could go wrong after that would be UPS loses or damages the
package in which case the original shipper would look to the insurance for
reimbursement. Worse for us is the package is damaged and something comes
out. Then hope what came out was heavy because UPS will pay on shortages
when the received package is lighter than when they accepted it.

The last scenario is that the shipper acknowledges he received the package
but the items you were to return were not in it. After all 20 lbs of bricks
are a lot cheaper than a air bag and cones. If you never opened the package
a statement to that effect plus the receipt from the call tag is all you
need to sustain a charge back. If you did open it a photo of the contents
being repackaged along with the receipt is fine.

Hope this helps everyone in getting this mess resolved. Frankly I surprised
given the volume of the error that the supplier could not have realized
that by the time all these return charges were paid that they might as well
honor the original sales basis.

Bill Hubert
78 Royale

>Louis, I talked to Craig yesterday afternoon (he actually called ME back)
>and I was told that he was preparing return pick-up slips in batches of 10
>and would send out the first batch today. It will take 3 to 5 days for UPS
>to come by and pick up the bags. I got his attention by telling him I'd
>written a documented dispute letter to Visa and had it ready to go if these
>things aren't out of here in 3 to 5 days.
>The only aspect of this that concerns me is if these guys DID try to pull a
>quickie, once UPS picks up the bags and Arrow has them back, they might go
>the next step and fail to reverse the credit card charge. While I suspect
>that we and Arrow are Firestone victims, on the off chance that Arrow IS
>less than reputable, they could sell and resell the same bags on this basis
>until they run out of GMC owners. MAKE SURE YOU SIGN SOME TYPE OF UPS
>DOCUMENT getting UPS's acknowledgement that they did, in fact, pick up the
>package containing the bags and were it was headed.
>Dick (Winner of the highly coveted 1999 Paranoia Award) 75 PB in Atlanta
>

>> If anyone is going to send their air bags back, have they been picked up
>>yet? Craig from Arrow told me last Thursday that he was going to have ups
>>pick up the bags. No sign of a brown truck in my driveway yet.
>>I am about to start charge back proceedings on the credit card. Maybe that
>>will move him off of dead center(that is if he is still working there).
>>
>>my 2 cents worth on the subject
>>
>>Louis Diamond
>>76 PB
>>
>>
>>
>>
>
>
 
Louis, I talked to Craig yesterday afternoon (he actually called ME back)
and I was told that he was preparing return pick-up slips in batches of 10
and would send out the first batch today. It will take 3 to 5 days for UPS
to come by and pick up the bags. I got his attention by telling him I'd
written a documented dispute letter to Visa and had it ready to go if these
things aren't out of here in 3 to 5 days.
The only aspect of this that concerns me is if these guys DID try to pull a
quickie, once UPS picks up the bags and Arrow has them back, they might go
the next step and fail to reverse the credit card charge. While I suspect
that we and Arrow are Firestone victims, on the off chance that Arrow IS
less than reputable, they could sell and resell the same bags on this basis
until they run out of GMC owners. MAKE SURE YOU SIGN SOME TYPE OF UPS
DOCUMENT getting UPS's acknowledgement that they did, in fact, pick up the
package containing the bags and were it was headed.
Dick (Winner of the highly coveted 1999 Paranoia Award) 75 PB in Atlanta

> If anyone is going to send their air bags back, have they been picked up
>yet? Craig from Arrow told me last Thursday that he was going to have ups
>pick up the bags. No sign of a brown truck in my driveway yet.
>I am about to start charge back proceedings on the credit card. Maybe that
>will move him off of dead center(that is if he is still working there).
>
>my 2 cents worth on the subject
>
>Louis Diamond
>76 PB
>
>
>
>
 
>Jeez, the more I think and post about this, the more convinced I am that the
>two-bagger conversion is the way to go.
>Not feeling too warm and fuzzy about Firestone at the moment (a feeling
>which promises to last for quite some time).
>Dick (holding his left'un awaiting the collective wisdom of the GMCNetters)
>in Atlanta

Keep a tight hold - when I last talked to Firestone about the bag (last
year) they told me that the mold was damaged. I haven't gotten the same
story from them two times in a row. I suspect that they are charging
"market" prices for these things.

OTOH, based on everyone's experience, I think that this is one item that
it's worthwhile buying from Cinnabar for certain.

I switched the Palm Beach over to the 4-bagger for toher reasons that I
posted before. I had planned to switch when I needed a new bag anyway.

Henry

Henry Davis Consulting, Inc / new product consulting
PO Box 1270 / product readiness reviews
Soquel, Ca 95073 / IP reviews
ph: (831) 462-5199 / full service marketing
fax: (831) 462-5198
http://www.henry-davis.com/ http://www.henry-davis.com
 
cinnabsar is $190 without cones and $249 with aluminum cones

>>Jeez, the more I think and post about this, the more convinced I am that the
>>two-bagger conversion is the way to go.
>>Not feeling too warm and fuzzy about Firestone at the moment (a feeling
>>which promises to last for quite some time).
>>Dick (holding his left'un awaiting the collective wisdom of the GMCNetters)
>>in Atlanta
>
>Keep a tight hold - when I last talked to Firestone about the bag (last
>year) they told me that the mold was damaged. I haven't gotten the same
>story from them two times in a row. I suspect that they are charging
>"market" prices for these things.
>
>OTOH, based on everyone's experience, I think that this is one item that
>it's worthwhile buying from Cinnabar for certain.
>
>I switched the Palm Beach over to the 4-bagger for toher reasons that I
>posted before. I had planned to switch when I needed a new bag anyway.
>
>Henry
>
>Henry Davis Consulting, Inc / new product consulting
>PO Box 1270 / product readiness reviews
>Soquel, Ca 95073 / IP reviews
>ph: (831) 462-5199 / full service marketing
>fax: (831) 462-5198
>http://www.henry-davis.com/ http://www.henry-davis.com
>
>
>
 
All,
Further to this evolving saga: Just got a call from Craig at Arrow to tell
me that Firestone has made a price concession (I guess it's an effort to
keep their warehouses from filling up with returned air bags). Craig says
the EACH BAG (with aluminum cones) will now carry a delivered price of
$280.00, a $44.00 PER BAG cut. I was asked if I wanted these bags for this
price?
Question to the wise, sagacious and learned elders of the GMCNet list:
Do I want these bags (and cones) at $280 PER BAG or can I get a bag with
aluminum cones delivered for less?
Craig told me that I was the first on his list of calls to make on this
topic today. The rest of you will soon be getting the same call.
Thanks.
Dick 75 PB in Atlanta

>The method that is probably being used is a service by UPS called a "Call
>Tag" This is prepared by the shipper that wants an item returned and is
>willing to pay for the returned freight as well as a fee for the call tag.
>
>It goes from the shipper along with his normal packages. It takes the same
>amount of time to reach you as a a normal ground shipped package would. The
>form has you name and address already filled out plus a description of what
>is being picked up. There is also a receipt section which you will be
>given. This is the proof that a package was picked up from you for the
>shipper. You may be asked to sign a shipping record for the driver, but
>probably will not.
>
>All that could go wrong after that would be UPS loses or damages the
>package in which case the original shipper would look to the insurance for
>reimbursement. Worse for us is the package is damaged and something comes
>out. Then hope what came out was heavy because UPS will pay on shortages
>when the received package is lighter than when they accepted it.
>
>The last scenario is that the shipper acknowledges he received the package
>but the items you were to return were not in it. After all 20 lbs of bricks
>are a lot cheaper than a air bag and cones. If you never opened the package
>a statement to that effect plus the receipt from the call tag is all you
>need to sustain a charge back. If you did open it a photo of the contents
>being repackaged along with the receipt is fine.
>
>Hope this helps everyone in getting this mess resolved. Frankly I surprised
>given the volume of the error that the supplier could not have realized
>that by the time all these return charges were paid that they might as well
>honor the original sales basis.
>
>Bill Hubert
>78 Royale
>

>>Louis, I talked to Craig yesterday afternoon (he actually called ME back)
>>and I was told that he was preparing return pick-up slips in batches of 10
>>and would send out the first batch today. It will take 3 to 5 days for UPS
>>to come by and pick up the bags. I got his attention by telling him I'd
>>written a documented dispute letter to Visa and had it ready to go if these
>>things aren't out of here in 3 to 5 days.
>>The only aspect of this that concerns me is if these guys DID try to pull a
>>quickie, once UPS picks up the bags and Arrow has them back, they might go
>>the next step and fail to reverse the credit card charge. While I suspect
>>that we and Arrow are Firestone victims, on the off chance that Arrow IS
>>less than reputable, they could sell and resell the same bags on this basis
>>until they run out of GMC owners. MAKE SURE YOU SIGN SOME TYPE OF UPS
>>DOCUMENT getting UPS's acknowledgement that they did, in fact, pick up the
>>package containing the bags and were it was headed.
>>Dick (Winner of the highly coveted 1999 Paranoia Award) 75 PB in Atlanta
>>

>>> If anyone is going to send their air bags back, have they been picked up
>>>yet? Craig from Arrow told me last Thursday that he was going to have ups
>>>pick up the bags. No sign of a brown truck in my driveway yet.
>>>I am about to start charge back proceedings on the credit card. Maybe that
>>>will move him off of dead center(that is if he is still working there).
>>>
>>>my 2 cents worth on the subject
>>>
>>>Louis Diamond
>>>76 PB
>>>
>>>
>>>
>>>
>>
>>
>
>
 
Scott, I DO need the cones. My OEM plastics self-destructed upon
disassembly of the original bags.
My gut tells me to swap to the two-bagger system. Heck, at these original
bag prices, I'm half way there for the Harrison retrokit -- which, I
understand comes with bags. And replacements for those bags can be
purchased down the road from a number of outlets beside Firestone or
Firestone associated firms.
And I wonder how much longer the Firestone OEM bags will be available at ANY
price in 10 or 15 years. Given the instant fiasco, if they ARE available,
my bet is that they will cost at least one first-born male child and the
port-side portion of one's vital external reproductive system.
Jeez, the more I think and post about this, the more convinced I am that the
two-bagger conversion is the way to go.
Not feeling too warm and fuzzy about Firestone at the moment (a feeling
which promises to last for quite some time).
Dick (holding his left'un awaiting the collective wisdom of the GMCNetters)
in Atlanta
PS: Bought Patrick Flowers that promised CRACKER BARREL breakfast this
morning. Nice guy and a real gentleman to whom we all owe a major debt for
operating this important service.

>In a message dated 10/26/99 11:17:16 AM Eastern Daylight Time,

>
>> Do I want these bags (and cones) at $280 PER BAG or can I get a bag with
>> aluminum cones delivered for less?
>> Craig told me that I was the first on his list of calls to make on this
>> topic today. The rest of you will soon be getting the same call.
>
>Hi Richard!
>
>For those of us that got one bag--what good is one?
>
>If the decision came down to close to the same price or a little bit more, I
>would pick the GMC parts supplier rather than Arrow distributing. (Do they
>own a GMC?)
>I think Gateway had a bag and cones at $260.00 each{set :) }
>Another thought would be, Do you actually need new cones? I think Gateway
>sells just the bags for $199.00. Maybe someone has the "skinny" on prices.
>
>Scott NEHODA'S
>BACK YARD
>
>
>
>
>
>
>
 
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