Your experience with Golby and how to fix it

[thomas g. warner]

I just got off the phone to Golbys and discussed the problem the Kosiers
had. Golby's immediately remembered the confrontation, but readily assured
me that they had all of the necessary signed and authorized paperwork
necessary to do the work requested by the Kosiers. To be fair they want to
recheck the paperwork again and talk to the persons that did the work. They
are going to get back with me shortly.

I am disturbed when I hear of these kinds of misunderstandings and want to
give both sides the benefit of the doubt before ruining anyones business. I
am also sure that Cliff Golby will rectify the situation if the Kosiers
prove to be correct.

I am sorry but any time anyone and that includes me has a problem with a GMC
supplier we should always give that business the benefit of the doubt and
have a third party investigate the facts and suggest a solution.

Hope this is the right thing to do.

>FYI
>
>State law in Florida requires:
>
>1. An upfront written estimate for automotive repairs
> (this includes RVs)
>2. Any repairs exceeding 10% of the estimate without
> written authorization is FREE. A verbal approval
> is also often acceptable.
>3. Old parts must be returned to you. (I think you have
> to request this with estimate).
>
>You may want to contact the proper governing authority
>in Florida (atty gen'l office can tell you who). You might
>get a refund of over-charges.
>
>Just a thought -
>
>I have only ordered parts from them in the past - and have never had a
>problem, even found prices that were often better than local suppliers on
>Rotors and Calipers.
>
>We had a similar problem (non-GMC) in Calif. When we filed a complaint, we
>got the overage refunded to us by a very unhappy service shop!! The shop
>owner told us to never come back - I informed him that would sit just fine
>with me.
>
>Then again - this is only one man's opinion. I'm sure others have had good
>experiences.
>
>Food for thought...
>
>Mike F.
>
>
>
>
>

 

[blank]

>
> I just got off the phone to Golbys and discussed the problem
> the Kosiers had.



> Hope this is the right thing to do.

Only if you had the Kosier's permission. If you interjected yourself into a
dispute between them and Golby without their permission, then IMNSHO you're
out of line.

My $.02,
Patrick

 

[kara m kosier]

That's wonderful. Wish they would have gotten back
with us.

Kara Kosier

- ----- Original Message -----
From:
To:
Sent: Wednesday, September 08, 1999 12:05 PM
Subject: RE: GMC: Your experience with Golby and how to fix it

> I just got off the phone to Golbys and discussed the problem the Kosiers
> had. Golby's immediately remembered the confrontation, but readily
assured
> me that they had all of the necessary signed and authorized paperwork
> necessary to do the work requested by the Kosiers. To be fair they want
to
> recheck the paperwork again and talk to the persons that did the work.
They
> are going to get back with me shortly.
>
> I am disturbed when I hear of these kinds of misunderstandings and want to
> give both sides the benefit of the doubt before ruining anyones business.
I
> am also sure that Cliff Golby will rectify the situation if the Kosiers
> prove to be correct.
>
> I am sorry but any time anyone and that includes me has a problem with a
GMC
> supplier we should always give that business the benefit of the doubt and
> have a third party investigate the facts and suggest a solution.
>
> Hope this is the right thing to do.
>
>

> >FYI
> >
> >State law in Florida requires:
> >
> >1. An upfront written estimate for automotive repairs
> > (this includes RVs)
> >2. Any repairs exceeding 10% of the estimate without
> > written authorization is FREE. A verbal approval
> > is also often acceptable.
> >3. Old parts must be returned to you. (I think you have
> > to request this with estimate).
> >
> >You may want to contact the proper governing authority
> >in Florida (atty gen'l office can tell you who). You might
> >get a refund of over-charges.
> >
> >Just a thought -
> >
> >I have only ordered parts from them in the past - and have never had a
> >problem, even found prices that were often better than local suppliers on
> >Rotors and Calipers.
> >
> >We had a similar problem (non-GMC) in Calif. When we filed a complaint,
we
> >got the overage refunded to us by a very unhappy service shop!! The shop
> >owner told us to never come back - I informed him that would sit just
fine
> >with me.
> >
> >Then again - this is only one man's opinion. I'm sure others have had
good
> >experiences.
> >
> >Food for thought...
> >
> >Mike F.
> >
> >
> >
> >
> >
>

 

[thomas g. warner]

Sorry Patrick but when anyone brings a problem of this magnitude onto any
public forum and accuses a reputable business of unethical conduct and
business practices it is all of our problem, and we have a right to hear
both sides of the problem. The outcome of this could very well hurt all of
us. Want to get sued by Golbys? If Golbys were your business would you not
want a chance to correct the problem?

If I were not so familiar with how these things get started,
misundstandings, harsh words, and escalation of the problem and finally both
sides at a stalemate. And all of us hurt.

Sorry Patrick I can't agree with you on this. Lets see how it plays out.
Might be interesting.

>>
>> I just got off the phone to Golbys and discussed the problem
>> the Kosiers had.
>
>
>
>> Hope this is the right thing to do.
>
>Only if you had the Kosier's permission. If you interjected yourself into a
>dispute between them and Golby without their permission, then IMNSHO you're
>out of line.
>
>My $.02,
>Patrick
>
>

 

[thomas g. warner]

Kara bet they will.

>That's wonderful. Wish they would have gotten back
>with us.
>
>Kara Kosier
>
>----- Original Message -----
>From:
>To:
>Sent: Wednesday, September 08, 1999 12:05 PM
>Subject: RE: GMC: Your experience with Golby and how to fix it
>
>
>> I just got off the phone to Golbys and discussed the problem the Kosiers
>> had. Golby's immediately remembered the confrontation, but readily
>assured
>> me that they had all of the necessary signed and authorized paperwork
>> necessary to do the work requested by the Kosiers. To be fair they want
>to
>> recheck the paperwork again and talk to the persons that did the work.
>They
>> are going to get back with me shortly.
>>
>> I am disturbed when I hear of these kinds of misunderstandings and want to
>> give both sides the benefit of the doubt before ruining anyones business.
>I
>> am also sure that Cliff Golby will rectify the situation if the Kosiers
>> prove to be correct.
>>
>> I am sorry but any time anyone and that includes me has a problem with a
>GMC
>> supplier we should always give that business the benefit of the doubt and
>> have a third party investigate the facts and suggest a solution.
>>
>> Hope this is the right thing to do.
>>
>>

>> >FYI
>> >
>> >State law in Florida requires:
>> >
>> >1. An upfront written estimate for automotive repairs
>> > (this includes RVs)
>> >2. Any repairs exceeding 10% of the estimate without
>> > written authorization is FREE. A verbal approval
>> > is also often acceptable.
>> >3. Old parts must be returned to you. (I think you have
>> > to request this with estimate).
>> >
>> >You may want to contact the proper governing authority
>> >in Florida (atty gen'l office can tell you who). You might
>> >get a refund of over-charges.
>> >
>> >Just a thought -
>> >
>> >I have only ordered parts from them in the past - and have never had a
>> >problem, even found prices that were often better than local suppliers on
>> >Rotors and Calipers.
>> >
>> >We had a similar problem (non-GMC) in Calif. When we filed a complaint,
>we
>> >got the overage refunded to us by a very unhappy service shop!! The shop
>> >owner told us to never come back - I informed him that would sit just
>fine
>> >with me.
>> >
>> >Then again - this is only one man's opinion. I'm sure others have had
>good
>> >experiences.
>> >
>> >Food for thought...
>> >
>> >Mike F.
>> >
>> >
>> >
>> >
>> >
>>
>
>
>

 

[blank]

> Want to get sued by Golbys?

Would you like to explain this question?

Patrick

 

[thomas g. warner]

Very simple Patrick. IF we put information on this site that is injurous or
libelous to a business and cannot later support the allegations, Golbys
could sue both the originator of the information and the place where it was
published.

>
>> Want to get sued by Golbys?
>
>Would you like to explain this question?
>
>Patrick
>
>

 

[blank]

And how does your interjecting yourself into this situation change this?

Believe me Tom, I am very well aware of the exposure - more so than you can
imagine. It actually makes no difference whether the allegations are true
or false, if someone wants to sue over something said here, they have every
right to and there's nothing I can do about it.

Patrick

>
> Very simple Patrick. IF we put information on this site that
> is injurous or libelous to a business and cannot later support the
> allegations, Golbys could sue both the originator of the information
> and the place where it was published.
>

> >
> >> Want to get sued by Golbys?
> >
> >Would you like to explain this question?
> >
> >Patrick
> >
> >
>

 

[edgar t. kremer]

> And how does your interjecting yourself into this situation change this?
>
> Believe me Tom, I am very well aware of the exposure - more so than you can
> imagine. It actually makes no difference whether the allegations are true
> or false, if someone wants to sue over something said here, they have every
> right to and there's nothing I can do about it.
>
> Patrick

_____________________________

A brief comment: I have a law student friend. We were discussing a situation
when I stated "Joe" could not sue for that. His reply: anybody can sue for
anything. They might not be justified, but that want stop the lawsuit.

 

[edgar t. kremer]

> If I were not so familiar with how these things get started,
> misundstandings, harsh words, and escalation of the problem and finally both
> sides at a stalemate. And all of us hurt.

____________________

I have been in business many years & have encountered situations that are utterly
ridiculous when in comes to business-customer relations. An example (drawn from
fiction to illustrate my point): I (the business) replaced the windshield wiper
blade on a customer's car. The customer returns & states his engine now backfires
& it has to be my fault. The problem will never be resolved. The customer thinks
I screwed up his engine & I think the customer is a jerk. It's just a
coincidence, but the customer will never "buy" that, & I will be bad-mouthed till
doomsday.

I've been there, & so have many of you. Be careful before you accept as "gospel"
your friend's story of how he was ripped off.

This is no way contradicts the original reason for this thread. I just don't
believe we should crucify a business until all paths have been traveled. Put
yourself on the other side of the "fence." How would you like your business to be
ruined by a careless remark?

Again, I'm not disputing the "facts" as stated in the original thread. I am
aware, though, that destroying a man's livelihood is serious stuff.