Customer initiated credit (was: air bag purchase)

[grady1]

Just FWIW --

This will probably really get their attention. On our merchant account (and
possibly theirs if they're using any local bank) we get nicked a fee on
customer originated DAKs or cardholder initiated refunds.

There is no fee/surcharge if the merchant initiates the credit. Depends on
the merchant agreement, but this list could cause them some serious pain in
the cash drawer.

Might want to call them first and let 'em know if you don't want to burn a
bridge... Just a thought.

mg

| -----Original Message-----
| From: owner-gmcmotorhome
| [mailtowner-gmcmotorhome]On Behalf Of Diamond,Louis
| Sent: Tuesday, October 26, 1999 6:46 AM
| To: gmc
| Subject: GMC: air bag purchase
|
|
| If anyone is going to send their air bags back, have they been
| picked up
| yet? Craig from Arrow told me last Thursday that he was going to have ups
| pick up the bags. No sign of a brown truck in my driveway yet.
| I am about to start charge back proceedings on the credit card. Maybe that
| will move him off of dead center(that is if he is still working there).
|
| my 2 cents worth on the subject
|
| Louis Diamond
| 76 PB
|
|

 

[bartz paul]

Emery:

Maybe!! Have you tried calling lately to complain/dispute a charge????

Perhaps not all charge card companies do it, but where formerly I could call
to challenge a charge until resolved, they changed to requiring a written
request to challenge.

Paul Bartz

From: EMERYSTORA [mailto:EMERYSTORA]
Sent: Wednesday, October 27, 1999 1:04 PM

In a message dated 10/27/99 9:41:31 AM, Adohen

 

[grady1]

Scott --

Call Arrow and see if they'll issue you the credit now. Then if you don't
allow the pick up of the air bag, they can always hit your charge account a
second time.

That will zero out your balance due with the card issuer, end of problem. If
Arrow doesn't want to do this, advise them you're going to have to seek a
credit with the card issuer to avoid interest charges / late payment fees,
etc.

You can then call the toll free balance check number and make sure you've
been issued the credit before the payment date.

With regard to written confirmation to dispute, this is generally true.
However, as an alternative, if you phone to advise them of your dispute, you
can ask them to send you a confirmation of your phone call which then
becomes your written dispute. (You sign and return the form letter).

Won't always work, but it never hurts to ask if this procedure is available.

mg

| -----Original Message-----
| From: owner-gmcmotorhome
| [mailtowner-gmcmotorhome]On Behalf Of Adohen
| Sent: Wednesday, October 27, 1999 12:31 PM
| To: gmcmotorhome
| Subject: Re: GMC: Customer initiated credit (was: air bag purchase)
|
|
| In a message dated 10/27/99 1:11:33 PM Eastern Daylight Time,

|
| > Maybe!! Have you tried calling lately to complain/dispute a charge
|
| Thanks Paul!
| The plot thickens as I read down my e-mails!
|
| Scott

 

[john dolan]

Emery...

>Paul -- Yes I have. Maybe you should consider changing your supplier. I
>just called last month to complain that a company had put through a charge

The requirement for it to be in writing... is only if you, the consumer, want
the
protection of the federal law. Most Credit Card companies will issue a
temporary credit via a phone call, and if every thing works out right, there
will be no problem and you won't have to write a letter. But if there is a
problem, you will wish you had written a letter, because the time limit to have
written the letter will have expired usually, by the time the temporary credit
is reversed.

Recommendation... both call and write the letter (the clock starts from the
credit card company bill, so there is no rush on the letter) but call the 800
number on the back of the card to get your temporary credit.

Regards,
John 74 Glacier