Craftsman Warranty?

[Ken B]

Back around 1970 we changed our tool source to Snap-on. Well imagine thousands of Customer Engineers using their product and having problems. We
immediately had a problem with these guys breaking screw drivers of all sizes. The guys dubbed the company name to be Snap-off.

They changed their warranty for us and gave us a 1-800 number to call. We would call and they would just drop whatever we asked for in the mail for
free without wanting the old ones back. To avoid the repeated hassle with Snap-off, some of the guys just went and bought Craftsman or other
favorite brand and put them on their expense account.
--
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana

 

[Rdenney]

It’s true that Snap-On screwdrivers were not up to their usual standards
for sockets and wrenches. But I did like the three-sided handles. I think I
still have a shorty straight-blade screwdriver from Snap-On, as well as a
3/8-drive ratchet handle. That’s all that remains from what I bought in the
70’s.

Rick “screwdrivers need toughness more than hardness” Denney

On Wed, Sep 18, 2019 at 1:04 PM Ken Burton via Gmclist <

> Back around 1970 we changed our tool source to Snap-on. Well imagine
> thousands of Customer Engineers using their product and having problems. We
> immediately had a problem with these guys breaking screw drivers of all
> sizes. The guys dubbed the company name to be Snap-off.
>
> They changed their warranty for us and gave us a 1-800 number to call. We
> would call and they would just drop whatever we asked for in the mail for
> free without wanting the old ones back. To avoid the repeated hassle
> with Snap-off, some of the guys just went and bought Craftsman or other
> favorite brand and put them on their expense account.
> --
> Ken Burton - N9KB
> 76 Palm Beach
> Hebron, Indiana
>
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> GMCnet mailing list
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--
'73 X-Glacier 230 "Jaws"
Northern Virginia
Offlist email: rick at rickdenney dot com

 

[Ken H.]

With my 15th birthday money (in 1952), I went to the Western Auto in
Brundidge, AL ( population then 2600, now 2000). I bought a set of Wizard
1/2" drive sockets with an 18" breaker bar and a ratchet. I still have
(and use) all but the lost 1" socket out of the 10 in the set! The breaker
bar and the once-replaced ratchet apparently left with my innocence. My
Daddy had been having me work on his old (generally '41) Buicks with the
"sheet metal" end wrenches the Japanese were sending us in those days.

Ken H.

On Wed, Sep 18, 2019 at 1:18 PM Richard Denney via Gmclist <

> It’s true that Snap-On screwdrivers were not up to their usual standards
> for sockets and wrenches. But I did like the three-sided handles. I think I
> still have a shorty straight-blade screwdriver from Snap-On, as well as a
> 3/8-drive ratchet handle. That’s all that remains from what I bought in the
> 70’s.
>
> Rick “screwdrivers need toughness more than hardness” Denney
>
> On Wed, Sep 18, 2019 at 1:04 PM Ken Burton via Gmclist <

>
> > Back around 1970 we changed our tool source to Snap-on. Well imagine
> > thousands of Customer Engineers using their product and having
> problems. We
> > immediately had a problem with these guys breaking screw drivers of all
> > sizes. The guys dubbed the company name to be Snap-off.
> >
> > They changed their warranty for us and gave us a 1-800 number to call.
> We
> > would call and they would just drop whatever we asked for in the mail for
> > free without wanting the old ones back. To avoid the repeated hassle
> > with Snap-off, some of the guys just went and bought Craftsman or other
> > favorite brand and put them on their expense account.
> > --
> > Ken Burton - N9KB
> > 76 Palm Beach
> > Hebron, Indiana
> >
> > _______________________________________________
> > GMCnet mailing list
> > Unsubscribe or Change List Options:
> > http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
> >
> --
> '73 X-Glacier 230 "Jaws"
> Northern Virginia
> Offlist email: rick at rickdenney dot com
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>

 

[adolph santorine]

The Sears debacle is actually the stuff corporate nightmares of made of….

Eddie Lambert and ESL investments will go down in history, and not in a good way.

There will be books written (if they have not started already) about what he did and how.

Not to mention the plunder of some very valuable brand names.

Dolph

DE AD0LF

Wheeling, West Virginia

1977 26’ ex-PalmBeach
Howell EFI & EBL, Reaction Arms, Manny Transmission

“The Aluminum and Fiberglass Mistress"

>
> Its sad, really. Sears was an American Icon...
>
> I guess they ment the lifetime of the company, not yours.
>
> Their power tools have been junk for years, but the hand tools were still pretty good.
>
> Can still find the old stuff at swap meets.
>
>
>
> --
> 76 Glenbrook
>
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