Guys I think you are missing the impact that you all have on this net. Don't
wait for someone else to act. How many of you charged your air bags with a
VISA card and how many with Mastercard? Consolidate all of them and send
ONE letter to VISA and/or mastercard and all dispute the charges at once
under the federal fair billing act.REFUSE TO PAY!
> When I called Craig on Thursday (10-28-99), he said he would contact UPS
>on Friday (10-29-99), they would pick up in 3-5 days, and Arrow would issue
>a credit. I put the box on the porch on Monday (11-1-99), but it wasn't
>picked up that day. Then I realized that if anyone other than UPS got that
>box, I was screwed. So I'm keeping it inside until I hear from UPS.
> I've written my letter to my credit union about my Visa, and hopefully
>they'll get involved.
> In addition to calling the 800 number for Arrow in Elkhart, there's also
>a phone number listed for the corporate offices in Omaha, NE listed on the
>packing slip. I've not reached that point yet, but I may before long.
>
> Robin
>> ----------
>> From: Adohen[SMTP:Adohen]
>> Reply To: gmcmotorhome
>> Sent: Wednesday, November 03, 1999 11:37 AM
>> To: gmcmotorhome
>> Subject: Re: GMC: Air Bags
>>
>> Air Bag Fiasco!
>>
>> I talked to Craig. I was not impressed with the response.( In my opinion,
>>
>> "tenative" )
>> I tried to get specific answers to my rather direct questions. "What has
>> been done to pickup my one air bag?" Craig" Ups was contacted on the 28th
>> to
>> pick up between 5 or 10" "Am I on this list for pickup?" Craig "Yes"
>> "When will UPS pick it up?" Craig "3-5 days, if you are not availble for
>>
>> pickup they will leave a sticker to call" "How come only between 5-10
>> were
>> scheduled for pick-up?" no response
>> "Am I on the list for pick-up?" Craig "yes" "My credit card has been
>> charged for the purchase, when will my card be credited for my return?"
>> Craig "When we get the bag returned by UPS" "So if you issued the
>> pickup
>> to UPS for my bag on the 28th my bag should be picked up today or
>> tomorrow?"
>> Craig "The pickup was issued on the 28 and they will pickup between 3 and
>> 5
>> days"
>> __________________________________________________
>>
>> My suggestion is to remove the packing slip, using razor knife to make a
>> clean cut. Copy the packing slip, put it back. Tape the slit up. Make
>> sure
>> you get some type of receipt from UPS for the pickup! I hope my gut
>> feeling
>> about this deal is wrong.
>> I sure hope UPS picks it up like Craig said and I'm on that list. Maybe
>> it
>> is time for everybody to call 1-800-522-7291 and express their
>> disappointment
>> with Arrow in handling this problem.
>>
>>
>> Scott > HREF="http://members.aol.com/adohen/advice/index.htm">NEHODA'S
>> BACK YARD
>>
>
>
wait for someone else to act. How many of you charged your air bags with a
VISA card and how many with Mastercard? Consolidate all of them and send
ONE letter to VISA and/or mastercard and all dispute the charges at once
under the federal fair billing act.REFUSE TO PAY!
> When I called Craig on Thursday (10-28-99), he said he would contact UPS
>on Friday (10-29-99), they would pick up in 3-5 days, and Arrow would issue
>a credit. I put the box on the porch on Monday (11-1-99), but it wasn't
>picked up that day. Then I realized that if anyone other than UPS got that
>box, I was screwed. So I'm keeping it inside until I hear from UPS.
> I've written my letter to my credit union about my Visa, and hopefully
>they'll get involved.
> In addition to calling the 800 number for Arrow in Elkhart, there's also
>a phone number listed for the corporate offices in Omaha, NE listed on the
>packing slip. I've not reached that point yet, but I may before long.
>
> Robin
>> ----------
>> From: Adohen[SMTP:Adohen]
>> Reply To: gmcmotorhome
>> Sent: Wednesday, November 03, 1999 11:37 AM
>> To: gmcmotorhome
>> Subject: Re: GMC: Air Bags
>>
>> Air Bag Fiasco!
>>
>> I talked to Craig. I was not impressed with the response.( In my opinion,
>>
>> "tenative" )
>> I tried to get specific answers to my rather direct questions. "What has
>> been done to pickup my one air bag?" Craig" Ups was contacted on the 28th
>> to
>> pick up between 5 or 10" "Am I on this list for pickup?" Craig "Yes"
>> "When will UPS pick it up?" Craig "3-5 days, if you are not availble for
>>
>> pickup they will leave a sticker to call" "How come only between 5-10
>> were
>> scheduled for pick-up?" no response
>> "Am I on the list for pick-up?" Craig "yes" "My credit card has been
>> charged for the purchase, when will my card be credited for my return?"
>> Craig "When we get the bag returned by UPS" "So if you issued the
>> pickup
>> to UPS for my bag on the 28th my bag should be picked up today or
>> tomorrow?"
>> Craig "The pickup was issued on the 28 and they will pickup between 3 and
>> 5
>> days"
>> __________________________________________________
>>
>> My suggestion is to remove the packing slip, using razor knife to make a
>> clean cut. Copy the packing slip, put it back. Tape the slit up. Make
>> sure
>> you get some type of receipt from UPS for the pickup! I hope my gut
>> feeling
>> about this deal is wrong.
>> I sure hope UPS picks it up like Craig said and I'm on that list. Maybe
>> it
>> is time for everybody to call 1-800-522-7291 and express their
>> disappointment
>> with Arrow in handling this problem.
>>
>>
>> Scott > HREF="http://members.aol.com/adohen/advice/index.htm">NEHODA'S
>> BACK YARD
>>
>
>
Please 
