Your experience with Golby

[kara m kosier]

Mike,
Thanks for the information. Wish we had known that
at the time. That is one of the problems of traveling -
not knowing the various states laws. In Ohio, you don't
have to ask for the old parts - the shop is required to
show them to you and then the decision is made as to
what to do with them.

Thanks again,
Kara Kosier

 

[mike finnicum]

FYI

State law in Florida requires:

1. An upfront written estimate for automotive repairs
(this includes RVs)
2. Any repairs exceeding 10% of the estimate without
written authorization is FREE. A verbal approval
is also often acceptable.
3. Old parts must be returned to you. (I think you have
to request this with estimate).

You may want to contact the proper governing authority
in Florida (atty gen'l office can tell you who). You might
get a refund of over-charges.

Just a thought -

I have only ordered parts from them in the past - and have never had a
problem, even found prices that were often better than local suppliers on
Rotors and Calipers.

We had a similar problem (non-GMC) in Calif. When we filed a complaint, we
got the overage refunded to us by a very unhappy service shop!! The shop
owner told us to never come back - I informed him that would sit just fine
with me.

Then again - this is only one man's opinion. I'm sure others have had good
experiences.

Food for thought...

Mike F.